The scheduling service will automatically send your customer reminders and, if they need to change or cancel their appointment, they can do it all online.
Other features available include a way for you to rate your customers as to their punctuality or missed appointments.
Pricing ranges from free (GenBook) to $10/month and higher, depending on the features you want. At a price of free, it's definitely worth checking out to see if it will even work for you. You could try setting it up in a test with a few select clients to see how they like it and whether you like it or not. You could run it side-by-side with your paper and ink appointment scheduling system for a month or two to see if it works for you and then make the decision about whether or not to make the switch. The really cool thing about it is that you can still take appointments over the phone; you just enter them in the appointment scheduling website instead of in your old-fashioned paper planner. For your clients who are web-savvy, however, they can make and manage their appointments with you 24 hours a day, seven days a week. All you have to do is provide your service and collect your fee! (Some of the services will even collect your fee for you by accepting credit cards online. I LOVE it when money just shows up magically in my business account!)
Here are some links to appointment scheduling sites:
www.appointmentquest.com
www.zappointments.com
www.genbook.com
www.web-appointments.com
There are actually many more services like these. Just Google on "appointment scheduling service" if you want to check out more of them.
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