Wednesday, April 6, 2011

People can now send as much cargo as they

People can now send as much cargo as they want with at least 24 hours delivery turnaround time. This is made possible because of the existence of airplanes and cargo planes. Without these, everyone will have to wait for days, and even weeks, if ships are still the only way to travel across the seven continents of the world. However, there will still be problems that will occur in freight services even with technology around.? It is therefore important to have standard air freight KPI scorecards to measure how effective this service is.Key Performance Indicators or KPIs are measurable metrics that are incorporated into company scorecards. These are used to measure not only the financial aspects of the company’s performance but also customer satisfaction and the actual efficiency of the activities and processes. This is applied in any industry and the metrics measured are not the same, even for companies that belong to the same industry. This is precisely because each management has a different perspective of what is important and what is not.Let us say that an air freight company has 90% accuracy in delivering the right package to the right recipient. This may sound good, but in reality, it is not. 90% accuracy means that for every one million packages, 100,000 of these are incorrect. This is an alarming number, and for this very same reason, air freight companies should develop ways to reduce the chances of errors.

No comments:

Post a Comment