This can only be done if things are measured effectively

This can only be done if things are measured effectively. Always remember that one thing cannot be managed if it cannot be measured. And if something is not manageable, it cannot be improved.So, what are the KPIs that should belong to the scorecard of an air freight company? Actually, there are many. And as mentioned earlier, these metrics may vary from one company to another. However, there are common metrics that are measured and one of these is booking.Booking includes the flight time. This should be identified right away—and flawlessly executed—so customers know when their cargos will be sent out. Part of booking is the efficiency in tagging these packages whether they should belong to this flight number or the other. There will be serious delays if a package intended for flight number one was sent to flight number two instead. The standard here should be 100% accuracy. The way it is measured is through taking the time the package was taken against the time the package was agreed to be taken.Another metric that is all too common is Received as Agreed on Time. This is called RAT. This means that if the promised delivery is within a 24-hour period, the recipient of the package should receive the package without the specified timeframe and no longer than that. Otherwise, it is considered a defective service. This has something to do with booking, too. If the booking is not accurate, there will be a certain delay in the cargo delivery. Of course, the air freight KPI equivalent for RAT is also 100%.