Monday, April 4, 2011

The risk mentioned earlier is if the BPO

The risk mentioned earlier is if the BPO company cannot deliver the product right on time. Several companies have wasted a lot of money on outsourced production because the BPO company that contracted the manufacturing did not deliver the MBT Maliza,product on time. This is especially so if the bulk of the task is unplanned and the BPO industry is not prepared.Another metric that should be incorporated in the scorecard of BPO companies is quality. Clients should be very specific in the quality of the products or services that the BPO company produces. This is another risk since the BPO company will produce the products that the client will sell as theirs. Any substandard output will result to a decline in customer satisfaction and these customers will relate poor quality with the brand name, not the actual manufacturer.

It should be noted that there has to be random quality check or monitoring to ensure that what the BPO company does is correct. Accordingly, there should be an adequate sampling plan that will represent the product population quality.There are many companies now that offer process outsourcing, especially in the support areas of businesses like hiring, customer service, technical service, and dispatch, etc. Many companies also specialize in manufacturing and any business manager thinking of outsourcing the actual production of the goods should be prepared to MBT Kimondo Shoes, have a product outsourcing scorecard that will serve as a guide for the process outsourcer. This will be the basis of performance and repeat business in the future

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